Healing Sounds products are not intended to treat or cure any disease, nor should any of the subject matter presented on this website be taken as medical advice. There are no medical claims for any of these products as they are for entertainment only. Please consult your doctor if you have a medical condition or any questions or concerns about using any type of aids like these. The products on this website have not been evaluated by the Food and Drug Administration (FDA).
Terms & Conditions
1. Shipping & Handling
2. Shipping Time & Cancellations
3. Returns & Exchanges
4. Security & Privacy
6. Conditions of Use
1. Shipping & Handling
Shipping rates are challenging for an online retailer to calculate. We need to cover expenses such as packing your order, checking your order, and packaging materials in addition to the actual shipping costs. We strive to keep our total shipping charge as low as possible. Our rate is based on the actual postage cost plus a $3 handling fee. You will be presented with your options during checkout. Our site currently offers the US Postal Service options of Priority Mail and 1st Class. All domestic and international shipping rates are calculated in “Real Time” direct from the United States Postal Service servers.
Package weights over 13 oz. will automatically default to the Priority Mail rate. Please note that “Priority Mail” refers to the method of postage only. It does not imply faster handling time than the policy stated below.
NOTE: Users in certain countries may be subject to custom duties and VAT associated with their orders. We have no control over those charges and do not receive any additional funds from them.
2. Shipping Time & Cancellations
We do our best to process and ship out orders within 2-4 business days of receipt during normal business hours. Delays beyond that are uncommon, but may sometimes occur during phases of high order volume (such as during special sales or promotions) or if a product is temporarily out of stock or on back order. Such delays may occur without prior notice, but trust that your order will be processed as quickly as possible!
Our hours of operation are Monday-Friday, 9am-6pm, Mountain Time. Orders received on weekends, holidays, or after 3pm on weekdays will be sent to our mailing center for processing on the next available business day (i.e. Mon.-Fri. weekday).
To cancel, change, or update any aspect of an order, please call or email within 12 hours of the original order. If an order has already been submitted to our mailing center for processing, it may no longer be possible to make any changes.
3. Returns & Exchanges
Healing Sounds Satisfaction Guarantee We guarantee your satisfaction for all of our products. We are committed to giving you the best service possible. Please email us if you have any comments.
We offer products that are unique and are to benefit and contribute to your lifestyle. If you are dissatisfied with any product, for any reason, return the product(s) within 30 days for a refund.
Please note all Tuning Fork products are subject to a 20% restocking fee.
Refunds are for product charges only, shipping charges are not refundable.
You (the buyer) are responsible for paying your return shipping charges for any packages that you return to Healing Sounds.
All products to be returned require a return authorization number prior to their return. To acquire a return authorization number, call 303-443-8181 or email us. We will reply to your request.
Note that all returned products must be in the same condition as when they were received, including box and packaging.
Healing Sounds Safe Shopping Guarantee Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 worth of fraudulent charges. If your bank does hold you liable for any of this $50, Healing Sounds will cover the entire liability for you, up to the full $50. Healing Sounds will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Healing Sounds while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
4. Security and Privacy
We know you’re concerned about online security and privacy. We hope this will answer all of your questions.
- Our secure server: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can safely enter your entire credit card number on the secure server and it cannot be read in transit. Remember, if you choose the secure server, all the information you enter on the order form—name, address, phone number, etc.—is safely encrypted.
- How we store your credit card number: To give you an additional layer of security, we never store your credit card information. After you type in your credit card number, fax it in, or call it in, your complete credit card number is transferred securely to our payment processing network. Again, your information is never stored and so cannot be stolen, pirated or distributed.
- We respect your personal privacy: We do not sell or rent our list of customers to anyone. Period.
When you interact with our site, we collect two types of information Personally Identifiable Information (PII) and Non-Personally Identifiable Information (NPII).
Personally Identifiable Information (“PII”) is data about you that is personally identifiable.
Our online e-newsletter asks users to give us contact information (like their name and e-mail address). This information is used to contact the visitor when necessary about special promotions, and discounts, and is never divulged to third parties in a manner that personally identifies you. Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (like their e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and occasional future promotional material. The customer’s contact information is also used to get in touch with the customer when necessary regarding the order. Financial information that is collected is used to bill the user for products and services. We do not store credit card details nor do we share customer details with any 3rd parties in a manner that personally identifies the customer. If authorized by you, we may also access profile and other information from services like Facebook.
Sharing with third parties
All personally identifiable data provided by individuals is maintained in confidence by Healing Sounds. There are instances, however, in which personally identifiable and non-personally identifiable information is shared with third parties, as described below.
With respect to personally identifiable information provided to Healing Sounds, Healing Sounds may, from time to time, provide information to certain third-party vendors for efficiency purposes in providing administrative services such as billing, delivery and pay-outs, or for other related services. Vendors and service providers are contractually required to keep confidential the information received and may not use it for any purpose other than to carry out the services they perform on our behalf.
Please contact Customer Service to request the removal of your PII from our database or to no longer receive future communications.
Non-Personally Identifiable Information
Non-Personally Identifiable Information (“NPII”) data is collected by Healing Sounds and ad technology partners and is used for retargeting. We, and/or one or more of our ad technology partners, may collect NPII from people who visit our website(s). This data is anonymous and can include information such as web pages you’ve viewed, date and time of pageviews, domain type, location information associated with your IP address, and your interactions to an ad delivered by us or our ad technology partners. Our ad technology partners use different methods to collect this type of data, including cookies and web beacons (pixel tags or clear gifs).
Third party web analytics services
We work with third party service providers, including but not limited to Google Analytics, to help us better understand how you use the Healing Sounds Websites. These third party service providers will place cookies on your computer to collect information such as how you were referred to the Healing Sounds Website, how you navigate around the Healing Sounds Website, what you purchase and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.
Social networking sites
Third party sites
This site contains links to other sites. Healing Sounds is not responsible for the privacy practices or the content of such Web sites.
Healing Sounds is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.
Data retention policy
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Accessing your information
You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Please note that, as permitted by law, we may charge a nominal fee for information requests and may require you to prove your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
Contacting the Web site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Healing Sounds at the address below.
Spirit Music, Inc.
(DBA Healing Sounds)
P.O. Box 2240
Boulder, CO 80306
6. Conditions of Use
Welcome to Healing Sounds.com
Healing Sounds and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Healing Sound. , you accept these conditions. Please read them carefully. In addition, when you use any current or future Healing Sounds service or visit or purchase from any business affiliated with Healing Sounds, whether or not included in the Healing Sounds Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
PRIVACY Please review our Privacy Notice, which also governs your visit to Healing Sounds, to understand our practices.
ELECTRONIC COMMUNICATIONS When you visit Healing Sounds or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Healing Sounds or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Healing Sounds and protected by U.S. and international copyright laws. All software used on this site is the property of Healing Sounds or its software suppliers and protected by United States and international copyright laws.
LICENSE AND SITE ACCESS Healing Sounds grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Healing Sounds. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Healing Sounds. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Healing Sounds and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Healing Sounds’ name or trademarks without the express written consent of Healing Sounds. Any unauthorized use terminates the permission or license granted by Healing Sounds. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Healing Sounds so long as the link does not portray Healing Sounds, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Healing Sounds. logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Healing Sounds does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Healing Sounds. only with involvement of a parent or guardian. Healing Sounds and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Healing Sounds reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Healing Sounds and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Healing Sounds and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Healing Sounds or its affiliates for all claims resulting from content you supply. Healing Sounds has the right but not the obligation to monitor and edit or remove any activity or content. Healing Sounds takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS Healing Sounds and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
RISK OF LOSS All items purchased from Healing Sounds are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS Healing Sounds. and its affiliates attempt to be as accurate as possible. However, Healing Sounds does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Healing Sounds itself is not as described, your sole remedy is to return it in unused condition.
EVENTS AND TRAININGS Due to the transformational nature of the material covered in trainings and events, Healing Sounds reserves the right to assess and determine the viability of each participant’s background and appropriateness to attend. In the event that Healing Sounds deems a prospective participant to be unsuitable to engage in an event or training, Healing Sounds reserves the right to refuse acceptance or admission of that participant. Healing Sounds also reserves the right to expel any participant from any training or event already in progress should the participant become the source of irreconcilable conflicts that are to the detriment of the overall event experience. In any instance of such expulsion from an event, all tuition fees paid by the expelled participant are non-refundable. All decisions to refuse or expel a participant are at the sole discretion of the appointed Healing Sounds representative(s) and are final and irrefutable.
OTHER BUSINESSES Parties other than Healing Sounds and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Healing Sounds does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Healing Sounds ON AN “AS IS” AND “AS AVAILABLE” BASIS. Healing Sounds MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Healing Sounds DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Healing Sounds DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Healing Sounds ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Healing Sounds WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW By visiting Healing Sounds, you agree that the laws of the state of Colorado, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Healing Sounds or its affiliates.
DISPUTES Any dispute relating in any way to your visit to Healing Sounds or to products you purchase through Healing Sounds shall be submitted to confidential arbitration in Boulder, Colorado, except that, to the extent you have in any manner violated or threatened to violate Healing Sounds’ intellectual property rights, Healing Sounds may seek injunctive or other appropriate relief in any state or federal court in the state of Colorado, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY Please review our other policies, posted on this site. These policies also govern your visit to Healing Sounds. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.